burakoztirpan@gmail.com. Please mention your device model, iOS version and what happened. We usually reply within a few days.
Getting set up
The app says "Step back" or "Stand in front of the camera"
Lean the device at about waist height and step back until the camera sees you from head to feet, usually 2 to 3 metres. Stay in the middle of the picture. A plain background and good, even light help a lot; avoid a bright window behind you.
Raising my hands doesn't start the workout
Wait until the stand-still ring fills, then raise both hands clearly above your head and hold them there for a moment. Keep your hands inside the picture.
Some reps aren't counted
Only full reps count. Watch the animated guide in the corner and the bar next to it, which fills as you go deeper. For kicks, knee raises and crunches, face the camera and keep your whole body in the picture. If one move still misses reps, email us your device model and the move name.
The camera is turned off
Open iOS Settings → NeonBurn → Camera and switch it on.
Can I use it in landscape?
Yes. Turn the device at any time; the workout pauses briefly, recalibrates and carries on.
Workouts and calories
How are calories calculated?
NeonBurn estimates active calories, the energy above what you burn at rest, like Apple's Move ring. Each move has its own intensity from published exercise tables, adjusted by your pace and by the weight, height, age and sex in your Profile. Standing still adds nothing. Keep your Profile up to date for the best estimate.
Can I change the set length or the rest between sets?
Yes. On the Workout tab, open Set settings to count reps, go for time or alternate, and choose how long to run in place between sets.
How do I watch it on my TV?
Tap the TV button on the setup screen for a step-by-step guide. In short: put your iPhone and TV on the same Wi-Fi, open Control Center, tap Screen Mirroring and choose your Apple TV or AirPlay TV. Turn the phone sideways to fill the TV.
Can I turn off the music or the voice?
Yes. Go to Profile → Sound to switch the voice coach and music on or off and set the volume.
Apple Health
My workouts don't appear in Health
Open the Health app → Sharing → Apps → NeonBurn and allow it to write Workouts and Active Energy. Workouts are saved as Mixed Cardio when you finish them.
NeonBurn Pro
Restore Pro on a new device
Open the Pro screen in the App and tap Restore while signed in with the same Apple Account you used to subscribe.
Cancel a subscription
On your device, open Settings → [your name] → Subscriptions → NeonBurn and tap Cancel. You keep Pro until the end of the period you have paid for.
Request a refund
Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.
Privacy
The camera picture is analysed on your device and never stored or sent. Read the full Privacy Policy and the Terms & Conditions.