burakoztirpan@gmail.com. Please mention your device model and iOS version, and what happened. We usually reply within a few days.
Getting set up
The game says "Step in front of the camera"
Prop the device up at about hip height and take two big steps back, until the camera sees you from head to knees. Tall players may need to step back a little further. A plain background and good light help.
The hands-up start doesn't react
After the calibration ring fills, raise both hands clearly above your head and hold them there for half a second. Make sure your hands stay inside the picture.
Jumps or ducks are missed
Stay in the middle of the picture, with the lane markers on the camera preview as a guide, and make the moves big: a real jump with both feet, a real squat. Bright, even lighting works best; avoid a bright window behind you.
The camera is turned off
Open iOS Settings → Voxbug Run → Camera and switch it on. You can also play with touch: Parent zone → Settings → Play → Touch (swipe).
We don't have much space
Try Seated mode in the Parent zone settings: lean to change lanes and bend forward to duck. Tiny mode is also slower and doesn't require running on the spot.
Purchases
Restore a purchase on a new device
Parent zone → Store → Restore purchases, while signed in with the same Apple Account used to buy it. Honey packs are consumable and cannot be restored.
Request a refund
Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.
Privacy
The camera picture is analysed on the device and never stored or sent. Read the full Privacy Policy and the Terms & Conditions.