NatusayEmail us anytime
burakoztirpan@gmail.comHelpful to include: your iPhone model and iOS version, what you tapped, and what happened. For a character's reply, tell us the friend's name and what it said (you can read chats in the Parent Area).
Common questions
How do I change the language?
Natusay uses the language of your iPhone automatically. To pick another one, open the Parent Area (gear icon, then solve the multiplication question), choose Language, and select Türkçe, English, Deutsch, Español, Français or Português. Characters then talk and listen in that language too.
Where can I see quests and badges?
Tap the trophy on the home screen, or the daily quest card. You'll see today's quest with its progress, your badges, and past quests.
What are nature hints and listen mode?
On the scan screen, choose Hint to photograph your surroundings and get tips on where to look, or Listen to let the phone notice bird, insect and frog sounds. Listening happens on the iPhone and nothing is recorded. Neither mode touches or recognizes a specific species by sound; they just point your child in the right direction.
How do I set a time limit?
Parent Area, then Time limit. Pick 15, 30, 45 or 60 minutes, or Unlimited. When time is up, a rest screen appears. A parent can solve the multiplication question to add 15 more minutes.
How do I read my child's chats?
Parent Area, then Chat history, then tap a friend. You can also correct the friend's name, species and caution level there.
A friend was identified wrongly. Can I fix it?
Yes. Open the friend in the Parent Area and edit the name or species. If the animal or plant can bite, sting or be harmful, set the caution level to “Be careful” or “Watch from afar”, and the character will respond more cautiously. AI recognition can be wrong, so please never treat it as proof that something is safe.
How do I delete a friend or all data?
To delete one friend, press and hold its card on the home screen and choose Delete. To delete everything, use Parent Area, then Delete all friends. Deleting the app also removes everything it stored on the iPhone.
The microphone or voice isn't working.
Open iPhone Settings, then Natusay, and make sure Microphone and Speech Recognition are on. Speech recognition needs the chosen language to be available on the device, and some languages need an internet connection. If the character can't hear well, hold the button until you finish speaking and try a quieter spot.
The camera or radar doesn't start.
Check that Camera is allowed in iPhone Settings, then Natusay. Radar needs a real iPhone camera. You can always pick a photo from the library instead.
The character didn't recognize my photo.
Get closer, hold still and fill about a third of the frame with the subject in good light. Photos of people aren't turned into characters. Try a bug, a bird, a frog or a plant.
How do I cancel or restore Premium?
To cancel, open iPhone Settings, tap your name, then Subscriptions, then Natusay. To restore on a new iPhone, open Natusay, go to the Parent Area, then tap Restore purchases. Refunds are handled by Apple at reportaproblem.apple.com.
Why do I see a daily limit?
The free version includes three scans and twenty chats a day. Natusay Premium removes the limit.
A character said something wrong or inappropriate.
We're sorry, and we want to know. Email us the friend's name and what it said. Characters are told to stay child-friendly and to send safety questions to a grown-up, but AI isn't perfect.
Which iPhones does Natusay run on?
iPhones with iOS 17 or later. On iOS 26 the controls use Apple's Liquid Glass look; earlier versions use a soft frosted style.
See also the Privacy Policy and the Terms & Conditions.